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Case Study

eLearning Capacity Building
& LMS Enablement

Strengthening institutional capability to design, deliver, and sustain high-quality digital learning across health sciences programmes at a large Kenyan public university.

University of Nairobi
Higher Education Content Development Moodle LMS Capacity Building ISD
56
Lecturers trained in online & distance facilitation
2
Teams recruited and upskilled simultaneously — eLearning unit & facult
96
Modules developed using Articulate 360, Rise and H5P
1
Existing LMS — Moodle, retained and fully capacity-built around
Context

A large public university, through its College of Health Sciences, engaged me to lead an eLearning capacity-building initiative aimed at supporting the implementation and up-scaling of self-paced and distance learning across health-related academic programmes. While an LMS was already in place, the internal capability to use it effectively — from instructional design through to platform governance — was inconsistent across the institution.

Challenge & Constraints

Internal capacity to develop instructionally sound eLearning content, facilitate online learning consistently, and provide reliable LMS administration and user support was uneven across the college. The engagement had to work within a live institutional environment — no platform replacement was possible, and quality could not be sacrificed for speed.

Wide variation in digital confidence and experience among lecturers — from first-time users to those with basic familiarity but no formal training.
🔄
The need to upskill both a central eLearning team and a large cohort of faculty simultaneously, with different learning needs and schedules.
📈
Pressure to scale digital learning delivery without compromising instructional quality — a tension that required deliberate design at every stage.
🔒
Dependence on an existing Moodle LMS environment, with no scope for platform replacement — capability had to be built around what was already there.
Decisions & Approach
01
Core eLearning Team Training — Articulate 360
Led training for the central eLearning unit on developing interactive, self-paced online modules using Articulate 360 — building the institution's primary authoring capability from the ground up.
02
Faculty Cohort Training — 56 Lecturers
Designed and facilitated training for 56 lecturers on setting up, facilitating, and supporting online and distance learning within the LMS — meeting them at their level, building confidence alongside competence.
03
Moodle LMS Administration Workshops
Led a series of hands-on workshops on Moodle administration, maintenance, and user support — strengthening internal platform governance so the institution was no longer dependent on external help for day-to-day operations.
04
Standardised Templates & Storyboards
Developed standardised storyboards and Articulate 360 templates to improve instructional consistency and development efficiency — giving the team a repeatable process rather than starting from scratch each time.
05
Ongoing Instructional Design Leadership
Provided continuous instructional design and technical leadership to the development team during active course creation — ensuring quality was embedded in the process, not bolted on at the end.
06
Pedagogical Alignment Workshops
Conducted structured instructional design workshops to align digital content with pedagogical best practice — bridging the gap between technical capability and sound learning design.
Outcome & Impact

The College of Health Sciences significantly strengthened its internal capability to design, deliver, and support eLearning independently. Faculty moved from inconsistent, ad-hoc use of the LMS to structured, pedagogically grounded online facilitation. The central team gained authoring proficiency and the platform governance capacity to sustain operations without external dependency.

Key Insight

"Sustainable eLearning at institutional scale depends on coordinated capacity building across instructional design, faculty practice, and platform governance — not on tools alone."